Privacy and Personal Data Protection Policy.
Website: https://hotelenputre.cl/
Establishment: Terrace Lodge.
Last updated: October 2026
At Terrace Lodge (hereinafter, "the Hotel" or "we"), we respect your privacy and are committed to protecting the personal data of our users and guests. This Privacy Policy describes how we collect, use, store, and safeguard the personal information obtained through our website https://hotelenputre.cl/, in accordance with Law No. 19.628 on the Protection of Private Life of the Republic of Chile and its relevant amendments.
1. Information we collect
We may collect and process the following user data:
Contact and identification data: Full name, email address, phone number, country or city of origin, and details of reservations or inquiries submitted via contact forms.
Reservation and accommodation data: Check-in/check-out dates, room preferences, tour/excursion requests, or special requirements indicated by the guest.
Technical and browsing data: IP address, browser type, operating system, pages visited on our site, and data collected via cookies or web analytics.
2. Purpose of data processing
The personal data collected will be used solely and exclusively for the following purposes:
Managing reservations for rooms, cabins, tours, and additional services requested by the user.
Responding to inquiries, price quotes, or requests received via the contact email (terracelodgeputre@gmail.com) or website forms.
Sending reservation confirmations, logistical information for your arrival in Putre, and payment receipts.
Improving the user experience and the functionality of our website through statistical traffic analysis.
Complying with legal, accounting, and tax obligations required by Chilean legislation. 3. Consent
By using our website, completing contact forms, or making a reservation, the user declares that they have read this policy and grants their express and informed consent for the processing of their data in accordance with the stated purposes.
4. Confidentiality and transfer to third parties
Terrace Lodge does not sell, rent, or otherwise transfer users' personal data to third parties for commercial purposes under any circumstances.
We may share information only with:
Technology service providers or payment processors involved in reservation management or website hosting (subject to strict confidentiality obligations).
Judicial or administrative authorities when there is a legal obligation or formal request in accordance with Chilean law.
5. Cookies and tracking technologies
Our website may use technical and performance cookies to optimize navigation and collect anonymous visit statistics. Users have the option to configure their web browser to reject or delete cookies at any time; however, doing so may affect the availability of certain site functions.
6. Information security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or unauthorized disclosure.
7. Data subject rights (ARCO rights)
In accordance with Chilean legislation, the data subject has the right to request:
Access: To know what personal data we hold about you.
Rectification: To modify or correct inaccurate or outdated data.
Cancellation / Deletion: To request the removal of your data when it is no longer necessary for the stated purposes.
Opposition: To object to the processing of your data for specific purposes.
To exercise any of these rights, the user may submit a written request to the official email address: terracelodgeputre@gmail.com. 8. Contact details of the data controller
For questions, suggestions, or inquiries regarding this Privacy Policy, you may contact us via:
Establishment: Terrace Lodge.
Address: Circunvalación No. 25, Putre, Arica and Parinacota Region, Chile
Email: terracelodgeputre@gmail.com
Website: https://hotelenputre.cl/
9. Policy modifications
Terrace Lodge reserves the right to modify this Privacy Policy at any time to adapt it to legislative changes or operational practices. Modifications will take effect from the moment they are published on the website.